Aetna: Fax Numbers for Claims and Prior Authorization

What is Aetna's fax number for prior authorization?

Aetna splits its prior authorization fax numbers by drug type and plan rather than publishing one general number. Specialty drug requests fax to 888-267-3277, non-specialty drug requests to 877-269-9916, and Medicare Advantage requests to 844-268-7263. A clinical-only intake line, Aetna's FaxHub, takes certain requests at 833-596-0339. Several state-specific Dual Eligible Special Needs Plan numbers also exist, including Michigan HIDE D-SNP at 844-241-2495, Virginia FIDE D-SNP at 833-280-5224, New Jersey FIDE D-SNP at 833-322-0034, and Illinois FIDE D-SNP at 855-320-8445. These prior authorization and clinical intake numbers are provider and pharmacy facing; the member complaint and appeal route is listed separately below.

Where to fax, by request type

• Specialty drug prior authorization (Provider or pharmacy, Commercial): fax 888-267-3277. Source: Aetna Precertification.
• Non-specialty drug prior authorization (Provider or pharmacy, Commercial): fax 877-269-9916. Source: Aetna Precertification.
• Medical/pharmacy prior authorization (Provider, Medicare Advantage): fax 844-268-7263. Source: Aetna Precertification.
• Clinical-only intake (Provider, All plans (FaxHub)): fax 833-596-0339. Source: Aetna Precertification.
• D-SNP prior authorization (Provider, MI HIDE / VA, NJ, IL FIDE): fax 844-241-2495 / 833-280-5224 / 833-322-0034 / 855-320-8445. Source: Aetna Precertification.
• Member complaints and appeals (Member or authorized representative): fax 859-425-3379, as listed on Aetna's Member Complaint and Appeal Form (GR-68192, 8-25), page 1. This is not a general fax for new claim submissions or prior authorization requests. Follow your plan-specific instructions, EOB, or Aetna correspondence; call the number on your ID card if unsure.

^{Fax number(s) verified September 17, 2026.}

Which route should I use?

1. Check the member's ID card first, plan type (commercial, Medicare Advantage, or a state D-SNP) determines which fax number applies.
2. Split specialty and non-specialty drug requests, they go to different numbers even for the same member.
3. For a member complaint or appeal, use the route specified in your plan's instructions, EOB, or Aetna correspondence. The Member Complaint and Appeal Form lists 859-425-3379; do not use it as a general claim-submission or prior authorization fax. For other coverage or claim questions, use the member website or the number on your ID card.

Documents to include

Use the precertification request form (form code GR-69374-3) for drug and medical requests, it asks for the member ID, prescriber information, and clinical justification. Because these faxes carry protected health information, a HIPAA compliant fax setup matters here.

Several other health and life insurers follow a similar pattern. Our directory also covers MetLife's fax numbers, how to fax Aflac, the Cigna fax page, Delta Dental's claims fax, sending a fax to Voya, and Anthem's fax number, each with its own destination and audience notes.