Cigna: Fax Number for Provider Precertification

Cigna's published fax number is for provider precertification and prior authorization, not general member claims.

Sarah Mitchell

Published on

September 17, 2026

Last updated on

September 22, 2026

Cigna's confirmed fax number, 1-866-873-8279, is for provider precertification and prior authorization requests.
Cigna pushes most member claims and much of its prior authorization volume through electronic channels like CoverMyMeds, fax remains a secondary option.
No general consumer claims fax is published, members should use the Cigna member portal or the number on their ID card.

Who This Page Is For

Providers and clinical staff submitting precertification or prior authorization requests to Cigna. If you're a Cigna member trying to file your own claim, this isn't your number, the Cigna member portal or your ID card handles that instead.

What is Cigna's fax number for prior authorization?

Cigna publishes one confirmed fax number for precertification and specialist referral requests: 1-866-873-8279. This route is built for providers, not members. Cigna also runs electronic prior authorization through CoverMyMeds alongside the fax option, and the fax cover sheet for this number lives on Cigna's own static.cigna.com domain, linked from its provider coverage and claims page.

Where to fax

Precertification / prior authorization (Provider): fax 1-866-873-8279. Source: Cigna Precertification.
Specialist referral (Provider): fax 1-866-873-8279. Source: Cigna Precertification.
Member claim submission (Cigna member): Not published, use the member portal or your ID card. Source: Cigna Member Guide.

Fax number(s) verified 2026-09-17.

Which route should I use?

If you're a provider requesting precertification or a specialist referral, use the fax cover sheet on Cigna's static.cigna.com domain.
Check whether Cigna's electronic prior authorization through CoverMyMeds is available for the specific service, it's often faster than fax.
If you're the member, stop here, this fax number isn't built for you.

Documents to include

Use Cigna's own fax cover sheet, it asks for member ID, requesting provider information, and the specific service or medication under review.

Several other health and life insurers follow a similar pattern. Our directory also covers Delta Dental's fax numbers, how to fax Voya, the Anthem fax page, Humana's claims fax, sending a fax to BCBS Texas, and EyeMed's fax number, each with its own destination and audience notes.

Fax.Plus encrypts stored precertification faxes with 256-bit AES and unique per-user keys, suited to this provider-only prior authorization route.

FAQs

Do Cigna members fax their own claims?

No, Cigna's published fax number is for provider precertification and prior authorization requests. Members submitting their own claims should use the Cigna member portal or the number on their ID card.

Does Cigna still accept fax for prior authorization?

Yes, Cigna's precertification fax remains active alongside its electronic prior authorization channels through CoverMyMeds, per Cigna's own provider resources page.

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