Aflac: Fax Numbers for Supplemental Insurance Claims

What is Aflac's fax number for claims?

Aflac publishes a claims fax specifically for individual supplemental plans: 877-442-3522. If a claim on that same individual policy needs to be appealed, use 888-659-1023 instead, a separate number from the original submission fax. Both are confirmed on Aflac's own individual claims page. Aflac Group has a separate route: its Support FAQ lists 866-849-2970 for Wellness, Accident, Hospital Indemnity and Critical Illness claim forms. Follow the detailed instructions on the applicable form.

Where to fax, by purpose

• Individual supplemental claim (Policyholder, Individual): fax 877-442-3522. Source: Aflac File via Fax or Mail.
• Appeal on an individual claim (Policyholder, Individual): fax 888-659-1023. Source: Aflac File via Fax or Mail.
• Aflac Group Wellness, Accident, Hospital Indemnity or Critical Illness claim form (Group certificate holder): fax 866-849-2970. Source: Aflac Group Support FAQ. Follow the applicable form for other Group claim types.

^{Fax number(s) verified September 17, 2026.}

Which route should I use?

1. Confirm whether your Aflac coverage is an individual policy you bought directly or a group certificate through an employer, they follow different claims processes entirely.
2. For an individual policy, use the claims fax for a first-time submission and the separate appeals fax only if the claim was already denied or needs review.
3. For a Group certificate, follow the current Group claim form. The Group FAQ lists 866-849-2970 for the four claim types above; do not assume it covers every Group request.

Documents to include

Aflac's individual claim forms are specific to the type of coverage (accident, critical illness, hospital indemnity, and so on), available on the same File via Fax or Mail page. Include your policy number on every page you send.

Several other health and life insurers follow a similar pattern. Our directory also covers Cigna's fax numbers, how to fax Delta Dental, the Voya fax page, Anthem's claims fax, sending a fax to Humana, and BCBS Texas's fax number, each with its own destination and audience notes.