Where an account's sent and received faxes actually live, and how the outgoing job queue moves a fax from submitted to delivered.
- A fax account is the workspace where a user's fax number, contacts, and settings all live together.
- Every fax sent or received is stored inside that account, organized under Inbox, Sent, and similar folders.
- The job queue is the list of outgoing faxes still waiting their turn, including ones scheduled for later.
- The total attached-page limit for a single fax depends on the plan, separately from its monthly page allowance.
What Is a Fax Account?
A fax account is the workspace tied to a fax number: its contacts, settings, and every fax that number has sent or received all live inside it. Signing in shows one account's individual fax records, organized under tabs like Inbox and Sent. An account that brought its number over through number porting keeps that same storage and job queue behavior afterward, nothing changes about how faxes are stored just because the number itself moved providers.
Where Faxes Are Stored
Every fax kept in that storage is a real record: whatever was actually sent, plus, once delivery completes, proof it went through.
The Outgoing Job Queue
Before a fax finishes sending, it sits in the account's job queue, the list of outgoing faxes still waiting their turn. The total attached-page limit for a single fax is 30 on Free, 60 on Basic, 90 on Premium, 200 on Business, and 250 on Enterprise. This limit applies across all files attached to that fax and is separate from the plan's monthly page allowance. See the current per-fax page limits. A Word file ready to fax moves through that same queue and storage as any other format, and a fax later sent on to a new destination through forwarding still passes through it on its way out.
A Common Case: A Busy Referral Day
A large healthcare provider in Michigan keeps thousands of sent and received faxes stored under one account, organized by Inbox and Sent. On a day with a heavy run of referrals going out, the records team watches the outgoing job queue to confirm every fax has cleared before the end of the shift, rather than assuming each one went through.
FAQs
How many pages can I attach to one fax?
The total number of attached pages allowed in one fax is 30 on Free, 60 on Basic, 90 on Premium, 200 on Business, and 250 on Enterprise. This applies across all files attached to that fax and is separate from the monthly page allowance.
What's the difference between a fax account's storage and its job queue?
Storage holds every fax already sent or received, organized under folders like Inbox and Sent. The job queue is just the list of outgoing faxes still waiting to send, including ones scheduled for later.
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