Progressive publishes a medical provider fax for injury records and a general customer service fax whose purpose it does not state. Neither is a consumer claims fax, because Progressive does not publish one.
- Medical providers submitting injury or personal injury protection records fax them to (877) 213-7258.
- The same number handles New Jersey post-service appeal forms.
- A general customer service fax, (877) 280-5587, appears on Progressive's contact page with no stated purpose attached to it.
- Progressive's claims pages route customers to the app, the online policy login, or 1-800-776-4737, and list no fax option at all.
Who This Page Is For
Medical providers and billing staff sending injury records or bills to Progressive, and anyone trying to work out whether the general fax on Progressive's contact page is the one they need. Progressive does not publish a fax route for a policyholder or claimant filing an ordinary auto claim.
What is Progressive's fax number for claims?
Progressive publishes two fax numbers, and they do very different jobs. Medical providers send injury records, personal injury protection documentation, and supporting material to (877) 213-7258, a number Progressive states in its own eBill guidance for medical providers. A second number, (877) 280-5587, appears on Progressive's general contact page as a customer service fax, but Progressive does not say what it is for. The important gap: no fax route exists for a consumer filing or supplementing an auto claim, and nothing on progressive.com offers one.
Where to fax, by purpose
- Medical records supporting an injury or PIP claim (medical provider or biller, nationwide): fax (877) 213-7258. Source: Progressive's official eBill Info for Medical Providers page.
- New Jersey post-service appeal (medical provider, New Jersey PIP): fax (877) 213-7258. Source: the Progressive NJ PIP post-service appeal form.
- General customer service, purpose not stated (not specified): fax (877) 280-5587. Source: Progressive's own Contact Us page.
- Filing or managing a claim as a customer (policyholder or claimant, all personal lines): not published, use the Progressive app, online policy, or 1-800-776-4737. Source: Progressive's own Claims page.
Fax numbers verified 2026-09-17.
Which route should I use?
- If you are billing Progressive for treating an injured claimant, or sending records that back up a bill, use (877) 213-7258 and include the identification code used in PWK06 along with Progressive's nine-digit claim number.
- If you are appealing a post-service decision on a New Jersey PIP claim, the same number applies. Use the appeal form, not a cover letter.
- If you are a customer with claim paperwork, the honest answer is that faxing is not the route Progressive supports. Upload through your policy login or the app.
The wrong-route risk on this page is specific. The general number, (877) 280-5587, is widely repeated online as "the Progressive claims fax number," and it is not. Sending claim documentation there means sending it somewhere Progressive has not told you it will be read.
What to include on the fax
Progressive's provider guidance is specific: every faxed record set needs the identification code used in PWK06 and the nine-digit Progressive claim number. Injury records are usually a long document set rather than a single page. Our guide to faxing medical records covers the practical side of moving a full record set cleanly.
Dealing with more than one insurer on the same incident is common. Our directory also covers Allstate's fax numbers, how to fax USAA, the Erie Insurance fax page, Nationwide's claims fax, and sending a fax to The Hartford, each with its own destination and audience notes.
FAQs
Is 877-280-5587 the Progressive claims fax number?
It is widely described that way online, including on answer sites, but Progressive does not say so. Progressive lists it on its contact page as a fax number without stating what it handles, and its claims pages do not mention fax at all. Treat it as a general contact fax of unstated purpose, not a claims destination.
Does Progressive accept faxed documents from customers?
Nothing on progressive.com offers customers a fax route. Progressive's claims process directs policyholders and claimants to the mobile app, the online policy login, or the claims phone line, and documents uploaded that way attach to the claim file automatically.
Featured Articles
See All
Confédération Suisse
Confederazione Svizzera
Confederaziun Svizra
Swiss Confederation
Innosuisse - Swiss Innovation Agency
