Is Fax.Plus Safe?

Security, Compliance, and Trust Explained

Fax.Plus is built to keep your faxes private and protected, so you can send sensitive documents with confidence. It wraps every transmission in strong encryption, limits access with authentication controls, tracks every send in detailed logs, offers HIPAA-ready settings for healthcare needs, and holds independent certifications. For a secure, easy way to fax, start with Fax.Plus.

Is Fax.Plus Secure?

Yes. Fax.Plus is secure, it layers encryption, identity controls, and verifiable logging to protect your data.
  • Encryption standards: AES-256 for files at rest; TLS (supports TLS 1.3) for data in transit.

  • Per-user keys and key management: Keys are tightly controlled; access to keys is restricted.

  • Access controls: Two-factor authentication for all users; SSO with SAML 2.0 (Enterprise). Role-based admin controls for teams.

  • Auditability: Detailed access logs for Enterprise teams; delivery confirmations from recipient machines; searchable archives. (Faxes include confirmations and logs.)

  • Reliability and monitored infrastructure: DDoS protection via high-capacity CDN; WAF; routine assessments; third-party testing.

Is Fax.Plus HIPAA Compliant?

Fax.Plus is built specifically for secure healthcare communication, it supports HIPAA when configured on Enterprise with a signed Business Associate Agreement (BAA) and Advanced Security Controls (ASC). Healthcare professionals and other covered entities under HIPAA and HITECH regulations can rely on it for transmitting and receiving protected health information (PHI) securely. Key benefits include:

Extremely Secure Solution

Built-in HIPAA Compliance

Fax.Plus is designed as a HIPAA compliant faxing solution with multiple layers of protection. Fax.Plus provides a signed BAA with enterprise accounts.
All Fax Functions In Your Own App

Access to PHI Records

Streamline record management by accessing audit trails of sent faxes. Easily search your archive using dedicated notes to find stored faxes, saving time and improving efficiency.
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Secure HIPAA fax

We use strong 256-bit AES encryption for stored documents, with each user having their own unique encryption key.
Dedicated Support

Advanced admin controls

Streamline staff management with flexible tools to enhance security, compliance, and operational efficiency.
Keep Your Current Fax Numbers

Easy Workflow for Staff

Our user-friendly apps bypass the complexity of Radiology Information Systems (RIS), Electronic Health Records (EHR), and Practice Management (PM) systems.
Seamless Integrations

Cost Efficiency

Enjoy visibility of all expenses, choosing from various plans tailored to meet admin demands, including options for high-volume needs.

Experience unparalleled secure online faxing with Fax.Plus

Fax.Plus revolutionizes online faxing by combining unbeatable security with unmatched convenience.
Every fax you send and receive is safeguarded, ensuring your information remains protected and private.

GDPR logoCCPA logoISO 27001 logoAICPA SOC-2 logoHIPAA logo

Fax.Plus vs Fax Machines

Fax Machine

End-to-end encryption

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HIPAA / SOC 2

Audit trail & reporting

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Role-based access

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Hardware

Upkeep

None

Included

Fax machine, modems

Technician visits

Hidden costs

None

Downtime, repairs

FAQs

Is Fax.Plus safe to use for PHI?
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Yes, when you’re on Enterprise with a signed BAA and ASC enabled. Files are encrypted at rest with AES-256 and protected in transit with TLS; email-to-fax is blocked under ASC, attachments are removed from notifications, and you get access and transmission logs.
How does secure cloud faxing protect PHI?
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Encryption stops eavesdropping, identity controls (SSO, 2FA) stop unauthorized access, logs create traceability, and delivery confirmations verify receipt from the destination machine.
Can we store data in the US, EU, Asia or Switzerland?
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Yes. Enterprise teams can select live and backup regions (e.g., Switzerland, EU, North America, APAC) and migrate between them while keeping features intact.
Do we get proof of delivery?
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Yes. Fax.Plus records transmission outcomes and provides confirmations only when the recipient device acknowledges receipt. 
Does Fax.Plus have ISO 27001 and SOC 2?
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Yes. The Alohi suite (including Fax.Plus) is ISO/IEC 27001 certified and SOC 2 Type 2 assessed by EY CertifyPoint.
Can we disable risky channels like email-to-fax for HIPAA?
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Yes. Enabling Advanced Security Controls on Enterprise disables email-to-fax and removes attachments from notifications. The API remains available for integrations.

Start faxing now.

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