American Family Insurance: Fax Number for Claim Documents

American Family takes documents for an existing claim by fax, 24 hours a day, at one central number. It is the same intake for any policyholder, and every page you send needs the claim number on it.

Sarah Mitchell

Published on

September 17, 2026

Last updated on

September 22, 2026

Documents for an open American Family claim go by fax to 1-866-935-2858, available 24 hours a day.
The same intake also accepts email at claimdocuments@afics.com and post at 6000 American Parkway, Madison, WI 53783-0001.
The claim number has to appear on everything you send, that's what the intake matches your paperwork against.
Policy and billing paperwork uses a different line, 1-920-330-5607, and should not be used for claim documents.

Who This Page Is For

Policyholders sending paperwork on a claim that is already open. That is unusually direct for an insurer: no provider-only carve-out, no separate biller line. Anyone acting on your behalf can use the same number as long as your claim number is on the pages. If you have not reported the loss yet, this is not the right route.

What is American Family's claims fax number?

American Family Insurance publishes a single fax line for documents on an existing claim: 1-866-935-2858, staffed as a 24 hour, 7 day intake. Estimates, receipts, repair invoices, medical bills, signed forms and correspondence all go to that one number. It is run by American Family Insurance Claims Services, Inc. (AFICS), the claims arm of the group. A separate fax, 1-920-330-5607, handles policy and billing paperwork and is not a claims destination.

Documents for an open claim (estimates, receipts, invoices, forms) (Policyholder or anyone acting on the claim, Nationwide, 24/7): fax 1-866-935-2858 (also claimdocuments@afics.com, or AFICS, 6000 American Parkway, Madison, WI 53783-0001). Source: Contact Us.
Policy servicing and billing paperwork (Policyholder, Nationwide): fax 1-920-330-5607. Source: Contact Us.
Reporting a brand new claim (Policyholder, Nationwide): Not published as a fax route. Use 1-800-692-6326, the MyAmFam app, or your agent. Source: Claims.

Fax number verified 2026-09-17.

Which route should I use?

Check whether the claim exists yet. No claim number means no fax, report the loss first and get the number.
Separate claim paperwork from policy paperwork. An insurance card request sent to the claims fax lands in the wrong queue.
Put the claim number on every page, not just the cover sheet.

What to include

A claim packet is usually heavier than expected: a repair estimate, photographs, receipts, and sometimes a signed form. Send it as a single transmission with a claim cover page carrying your name, claim number and callback number. Photo-heavy claim evidence is exactly the case where sending a large file without shrinking it into illegibility matters.

Dealing with more than one insurer on the same incident is common. Our directory also covers CNA's fax numbers, how to fax Chubb, the Travelers fax page, Selective Insurance's claims fax, and sending a fax to Sentry Insurance, each with its own destination and audience notes.

Filing an American Family claim fax? Fax.Plus's Free plan includes 10 pages, then $0.20/page, no fax machine needed.

FAQs

Why does the paperwork say AFICS and not American Family?

AFICS is American Family Insurance Claims Services, Inc., the claims organisation inside the American Family group. The document email address and the Madison mailing address both carry that name, so correspondence coming back to you may be branded AFICS. It is the same company handling your claim.

Is this the same fax number for a Costco or Connect policy?

Yes. American Family lists the identical claims document fax across its different distribution channels, alongside the same shared claims mailing address in Madison. The customer service phone number differs by channel, but the claims document intake does not.

What if I do not have my claim number yet?

Get it before you send anything. American Family's own instruction is to include the claim number on all correspondence, and a fax that arrives without one cannot be attached to your file. The 24 hour claims line, 1-800-692-6326, will give you the number.

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