John Hancock's confirmed faxes are scoped to annuities and life insurance. Retirement plan participants and LTC claimants have no fax route.
- Annuity claims fax to 617-663-3389, and annuity forms to 617-663-3160.
- A life insurance rider fax, 617-572-1571, is confirmed on a specific rider PDF.
- John Hancock's highest search volume comes from retirement plan participants, but that group has no confirmed fax, nor do long-term care claimants.
Who This Page Is For
John Hancock annuity and life insurance customers submitting claims or forms. Retirement plan participants and long-term care claimants have no fax route here, see below for what applies instead.
What are John Hancock's fax numbers?
John Hancock spans retirement plans, annuities, life insurance, and long-term care, but only annuities and life insurance have a confirmed fax. This matters because retirement plan participants make up the largest share of people searching for a John Hancock fax number, and that group has no fax route at all.
Where to fax
- Annuity claims (annuity policyholder or beneficiary): fax 617-663-3389. Source: John Hancock's own individual annuities FAQ.
- Annuity forms (annuity policyholder): fax 617-663-3160. Source: John Hancock's own annuities forms page.
- Life insurance rider documentation (life insurance policyholder): fax 617-572-1571. Source: John Hancock's own life insurance rider PDF.
- Retirement plan participant questions (401(k) or similar plan participant): not published, use the plan's own online portal or phone line. Source: John Hancock.
- Long-term care claims (LTC policyholder or caregiver): not by fax, use the CareGiver app, the online portal, or mail. Source: John Hancock.
Fax numbers verified 2026-09-17.
Which route should I use?
- Filing or supporting an annuity claim: use 617-663-3389.
- Submitting an annuity form: use 617-663-3160 instead.
- A retirement plan or LTC claim: there is no fax, use the portal, app, or phone specific to that product.
Several other retirement and benefits administrators in our directory follow a similar pattern. Our directory also covers MassMutual's fax number, how to fax TIAA, and Empower Retirement's fax routing, each with its own scope and confirmed sources.
FAQs
Can I fax a John Hancock retirement plan question?
No, John Hancock's confirmed faxes cover only annuities and life insurance. Retirement plan participants (401k, etc.) have no confirmed fax route and should use the plan's online portal or phone line instead.
Does John Hancock accept long-term care (LTC) claims by fax?
No, LTC claims and ongoing care documentation route through the CareGiver app, the online portal, or mail, not fax, despite LTC sharing the same brand as the confirmed annuity and life fax numbers.
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