John Hancock: Fax Numbers for Annuities and Life Insurance

What are John Hancock's fax numbers?

John Hancock spans retirement plans, annuities, life insurance, and long-term care, but only annuities and life insurance have a confirmed fax. This matters because retirement plan participants make up the largest share of people searching for a John Hancock fax number, and that group has no fax route at all.

Where to fax

• Annuity claims (annuity policyholder or beneficiary): fax 617-663-3389. Source: John Hancock's own individual annuities FAQ.
• Annuity forms (annuity policyholder): fax 617-663-3160. Source: John Hancock's own annuities forms page.
• Life insurance rider documentation (life insurance policyholder): fax 617-572-1571. Source: John Hancock's own life insurance rider PDF.
• Retirement plan participant questions (401(k) or similar plan participant): not published, use the plan's own online portal or phone line. Source: John Hancock.
• Long-term care claims (LTC policyholder or caregiver): not by fax, use the CareGiver app, the online portal, or mail. Source: John Hancock.

^{Fax numbers verified September 17, 2026.}

Which route should I use?

1. Filing or supporting an annuity claim: use 617-663-3389.
2. Submitting an annuity form: use 617-663-3160 instead.
3. A retirement plan or LTC claim: there is no fax, use the portal, app, or phone specific to that product.

Several other retirement and benefits administrators in our directory follow a similar pattern. Our directory also covers MassMutual's fax number, how to fax TIAA, and Empower Retirement's fax routing, each with its own scope and confirmed sources.