Empower Retirement: How to Find Your Fax Number

Empower fax options depend on your plan, product and document. Some participant forms allow fax submission; follow your current form or statement.

Sarah Mitchell

Published on

September 18, 2026

Last updated on

October 23, 2026

Empower fax options depend on your plan, product and document. Some participant forms have a fax submission route, but there is no single number to assume for every request.
Use the instructions on your current form or contact the service team listed on your statement.
The sponsor and administrator routes below are for their stated purposes. The Personal Strategy Center fax appears on a form dated 2018, so confirm it by phone before relying on it.

Who This Page Is For

Participants checking how to submit a specific Empower form, and plan sponsors or administrators handling Personal Strategy Center access requests or account corrections. Fax availability depends on the plan, product and document; participants should follow their current form or contact the service team on their statement.

Does Empower Retirement have a fax number?

Empower fax options depend on your plan, product and document. Some participant forms have a fax submission route, but there is no single number to assume for every request. Use the instructions on your current form or contact the service team listed on your statement.

For example, Section 6 of the May 1, 2026 Empower Retirement Security Annuity IV prospectus allows participants to fax certain completed distribution or loan forms when their plan permits. That product-specific route should not be treated as a fax number for every Empower request.

Where to fax

Personal Strategy Center access request (plan sponsor or administrator): fax 303-801-5228. Source: Empower's own PSC access form (dated 2018, worth confirming by phone before relying on it).
Account correction (plan sponsor or administrator): fax 866-569-5056. Source: Empower's own plan sponsor resources.
Participant forms, account changes or questions (individual account holder): follow the submission instructions on your current form. If the correct route is unclear, use your online account or contact the service team listed on your statement. Do not assume the sponsor fax numbers apply to your request.

^{Sponsor fax numbers verified September 17, 2026. Participant routing clarification checked October 23, 2026.}

Which route should I use?

If you're a plan sponsor requesting Personal Strategy Center access: use 303-801-5228, but call first to confirm the number given the form's 2018 date.
If you're a plan sponsor correcting an account: use 866-569-5056.
If you're an individual participant: check your current form for a fax submission route and its number. Availability depends on your plan, product and document. If you cannot confirm the route, contact the service team on your statement or use your online account.

Several other retirement and benefits administrators in our directory follow a similar pattern. Our directory also covers John Hancock's fax numbers and how to fax MassMutual, each with its own scope and confirmed sources.

If your current Empower form permits fax submission, confirm its destination and required documents before sending with Fax.Plus. Participants should use their form's instructions or the service team on their statement; sponsors should use the route for their specific request. Fax.Plus's Free plan gives you 10 pages, then $0.20/page, no monthly commitment.

FAQs

Can I fax a general Empower Retirement account question or address change?

Fax availability depends on your plan, product and document. Some Empower participant forms have a fax submission route, but that does not mean a fax number for one product or form accepts general questions or address changes. Follow your current form's instructions, use your online account, or contact the service team listed on your statement to confirm the correct route.

Is the Empower Personal Strategy Center fax number still active?

The confirmed PSC access request fax number is on a form dated 2018, so it's worth confirming by phone before relying on it, since older forms sometimes carry stale contact details.

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