CarelonRx: Fax Number for Pharmacy Prior Authorization

CarelonRx lists 844-521-6940 for pharmacy prior authorization, prescription exceptions, and utilization management. This is not a universal Carelon fax.

Sarah Mitchell

Published on

September 17, 2026

Last updated on

October 20, 2026

CarelonRx lists 844-521-6940 for pharmacy prior authorization, prescription exceptions, and utilization management.
This pharmacy route is not a general fax number for all Carelon medical or behavioral health services.
Confirm the relevant benefit and request type before sending documents.

Who This Page Is For

Providers handling CarelonRx pharmacy prior authorization, prescription exception, or utilization management requests. For other Carelon services, use the relevant service's instructions.

Is fax still accepted at CarelonRx?

CarelonRx lists 844-521-6940 for provider inquiries about pharmacy prior authorization, prescription exceptions, and utilization management on its official contact page. This is a pharmacy-specific route, not a universal number for Carelon medical or behavioral health requests.

Where to fax

Pharmacy prior authorization, prescription exceptions, utilization management (provider): fax 844-521-6940. Source: Carelon Rx's own Contact Us page.

^{Fax number(s) verified October 20, 2026.}

Which route should I use?

Confirm that the request concerns a CarelonRx pharmacy benefit.
Use the route on the relevant plan instructions or form. CarelonRx lists provider support at 833-293-0659 and fax 844-521-6940 for these topics.
For other Carelon services, do not assume this pharmacy fax applies. Members should use the Pharmacy Services or Member Services number on their ID card.

Several other pharmacy prior authorization intermediaries follow a similar pattern. Our directory also covers Evolent's fax number, is fax still accepted at Cohere Health, the Express Scripts fax page, and MedImpact's prior authorization fax, each with its own fax status and routing notes.

Fax.Plus stores CarelonRx pharmacy prior authorization and utilization management faxes with 256-bit AES encryption, unique key per user.

FAQs

Is CarelonRx the same as Carelon?

CarelonRx is the pharmacy-specific business. The fax number on this page, 844-521-6940, is listed by CarelonRx for pharmacy prior authorization, prescription exceptions, and utilization management. It is not a universal fax for all Carelon medical or behavioral health services. Check the relevant benefit and service before sending.

How can providers contact CarelonRx about pharmacy prior authorization?

For pharmacy prior authorization, prescription exceptions, and utilization management, CarelonRx's contact page lists provider support at 833-293-0659 or fax 844-521-6940. Follow the relevant plan or form instructions; other Carelon services can use different routes.

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