Is eFax HIPAA Compliant?

A Complete Guide & Alternative

Yes, eFax can be HIPAA compliant—but only if you use specific plans like eFax Protect or eFax Corporate, and sign a Business Associate Agreement (BAA). Regular consumer plans alone do not meet HIPAA standards. When it comes to healthcare communication, Fax.Plus stands out as a secure, compliant, and easy-to-use HIPAA fax solution

Key Features to Look For in a HIPAA-Compliant Fax Solution

When choosing a fax provider for healthcare information, make sure it meets these essential HIPAA-compliant features:
  • Signed BAA: Formal agreement confirming the provider's responsibility for securing PHI.

  • Access controls & user management: Limits who can see sensitive data.

  • Audit trails & activity logs: Tracks who accessed data and when.

  • End-to-end encryption: Protects PHI during transmission and storage. Encryption is like locking your data in a safe. Only people with the right key can access it.

  • Data-center certifications: Look for SOC 2 and ISO 27001 compliance.

Send faxes and stay HIPAA compliant.
See how Fax.Plus compares to Ringcentral

End-to-end encryption

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Signed BAA available/included

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Audit trail & reporting

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Role-based access controls

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HITRUST certification

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SOC 2 certification

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PHI data-residency options

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Ease of Use

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Dated and complex

Integrations

Slack, Google Docs, and Microsoft Word

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Fax.Plus: A HIPAA-Compliant Fax Solution Designed for Simplicity

When it comes to healthcare communication, Fax.Plus stands out as a secure, compliant, and easy-to-use HIPAA fax solution. Built with healthcare organizations in mind, Fax.Plus delivers all the necessary safeguards for HIPAA compliance—without adding complexity.Fax.Plus offers a dedicated fax solution specifically designed for healthcare:Fax.Plus is built specifically for secure healthcare communication. Key benefits include:

Extremely Secure Solution

Fully HIPAA-Compliant

Every paid healthcare plan includes a signed Business Associate Agreement (BAA)—no extra paperwork, no delays. Compliance is seamless from day one.
All Fax Functions In Your Own App

Security Frameworks

Fax.Plus meets the highest security benchmarks, including HITRUST CSF and SOC 2 Type II certifications—trusted standards for healthcare and enterprise environments.

End-to-End Encryption

All faxes are encrypted in transit and at rest. With zero-knowledge architecture, only authorized users can access fax content—ensuring maximum privacy and security.
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Data Residency Options

Maintain compliance with both HIPAA and GDPR by choosing where your data resides—United States or European Union—based on your organizational and regional needs.
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Admin Controls

Empower teams with role-based access controls and comprehensive audit trails, making security management and oversight straightforward.

Integrated with Slack, Google Workspace & Microsoft Office

Fax.Plus streamlines your workflows with powerful integrations into Slack, Google Workspace, and Microsoft Office, so healthcare teams can fax securely from the tools they already use.

Migrating from RingCentral to Fax.Plus

Switching fax services doesn't have to disrupt your clinic. Here's a simple migration plan:

1
Create an account on Fax.Plus and purchase an enterprise plan.
2
Fax.Plus provides a straightforward process to port in numbers with minimal downtime.
3
Set up Fax.Plus to become HIPAA compliant:
  • Meet data residency requirements by selecting the appropriate data center location in the compliance tab.

  • Activate advanced security controls to further secure your account.

  • Request and sign a Business Associate Agreement (BAA) to officially mark your account as fully HIPAA compliant.

4
Brief your team, ensuring a seamless transition and continuity of patient care.
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FAQs

Can HIPAA-compliant software be used non-compliantly?
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Yes. Always follow best practices and security guidelines to maintain compliance.
Why control physical access to fax machines?
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Uncontrolled access can lead to unauthorized viewing of sensitive patient data.
Uncontrolled access can lead to unauthorized viewing of sensitive patient data.
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Encrypted storage and strict access controls protect archived faxes.

Discover Fax.Plus,
HIPAA compliant fax solution.

Want to see how our cutting-edge faxing solution can help your healthcare organisation?
Schedule a demo and one of our representatives will contact you for a customized demonstration.