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eviCore: Is There a Fax Number for Prior Authorization?

eviCore

eviCore has no single general fax number for new requests, its Provider's Hub portal is the default. Fax survives via plan-specific forms.

Published on
September 17, 2026
Last updated on
September 22, 2026
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  • eviCore's own guidance routes new prior authorization requests through its Provider's Hub portal or health-plan-specific instructions, not a general fax number.
  • Fax appears mainly for eviCore to send back determination letters, and through plan-specific forms tied to individual service lines.
  • eviCore processes prior authorization on behalf of many different health plans, so there is no single company-wide fax line by design.

Who This Page Is For

Providers whose prior authorization has been routed to eviCore (an Evernorth/Cigna company) by a health plan. Expect to be routed by your specific plan, not a single eviCore-wide number.

Is there a fax number for eviCore prior authorization?

eviCore's own FAQ and getting-started content routes providers through health-plan-specific instructions on its Provider's Hub and web portal for starting a new request. Fax is mentioned mainly as a channel eviCore uses to send back determination letters, auto-populated from the requestor's own fax number, not as the way to submit a new request. Some fax numbers surfacing in search results trace to PDF resource forms tied to specific health plans or service lines (for example, home health authorization), not a general current eviCore-wide fax line, so this page does not present a single canonical number.

Where fax fits

  • New prior authorization request (provider): not by a general fax, use the Provider's Hub or your health plan's specific eviCore instructions. Source: eviCore's own Getting Started page.
  • Determination letter, returned by eviCore (eviCore to provider): sent to the fax number on file for the original request. Source: eviCore's own Common Questions page.
  • Service-specific authorization, for example home health (provider): fax number printed on that specific plan/service form. Source: the plan-specific form, varies.

Fax number(s) verified 2026-09-17.

What replaced fax at eviCore?

eviCore's Provider's Hub portal and each health plan's own routing instructions are the actual entry point. There was never one universal eviCore fax number to retire, the structure has always been plan-by-plan.

Which route should I use?

  1. Start at eviCore's Provider's Hub or check the specific health plan's instructions for routing to eviCore, don't search for one general fax number.
  2. If a plan-specific form provides a fax number for a particular service line, use that number, not a number found elsewhere.
  3. If eviCore already has an open case and is sending back a determination letter, that goes to the fax number already on file for the original request, not a new number you choose.

Several other pharmacy prior authorization intermediaries follow a similar pattern. Our directory also covers CVS Caremark's fax number, is fax still accepted at OptumRx, the Prime Therapeutics fax page, and Carelon's prior authorization fax, each with its own fax status and routing notes.

Fax.Plus stores eviCore prior authorization faxes with 256-bit AES encryption at rest, unique key per user.

FAQs

Can I fax a new prior authorization request directly to eviCore?

Not through one general number. eviCore's own guidance routes new requests through its Provider's Hub portal or health-plan-specific instructions; fax appears mainly for returning determination letters or through plan-specific forms.

Why doesn't eviCore have one fax number like other payers?

eviCore processes prior authorization on behalf of many different health plans, each with its own forms and routing, so there's no single company-wide fax line. The portal is the consistent entry point instead.

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