Top 25 HIPAA-Compliant Texting Apps

A HIPAA-compliant texting app is a secure messaging platform designed specifically to protect patient information. These apps use encryption, access controls, audit trails, and other safeguards to meet the administrative, physical, and technical standards required under the Health Insurance Portability and Accountability Act (HIPAA). By ensuring secure transmission and storage of Protected Health Information (PHI), these apps help healthcare providers avoid costly breaches and maintain patient trust.

Are All Texting Apps HIPAA Compliant?

Mainstream texting apps, such as iMessage, WhatsApp, or standard SMS, do not generally meet HIPAA requirements out of the box. They lack the comprehensive security measures—like encryption at rest, role-based access, and dedicated audit logs—often required to protect PHI. HIPAA-compliant solutions are purpose-built for healthcare, featuring HIPAA-specific protections such as Business Associate Agreements (BAAs) and the ability to handle PHI without risk of unauthorized access.

/ Best Hipaa Texting App

Top HIPAA-Compliant Phone Services

Important Note: All listed solutions claim HIPAA compliance, but levels of additional security features (e.g. advanced encryption, audit trails, custom security policies) may differ.

1. QliqSoft

  • Pricing: Budget-friendly with transparent, straightforward costs.

  • Ease of Use: Offers an intuitive interface on both mobile and desktop.

  • HIPAA Security: Built-in encryption, secure messaging, and audit trails.

  • Reviews: Generally praised by small and mid-size practices for affordability and robust telehealth/chatbot features.

2. Spruce Health

  • Pricing: Known for relatively affordable plans suitable for smaller practices and startups.

  • Ease of Use: Modern, intuitive design with a user-friendly team inbox and telehealth tools.

  • HIPAA Security: Encrypts all communications; adheres to HIPAA standards for patient data.

  • Reviews: Often highlighted for streamlining patient care and teamwork in clinics.

3. iPlum

  • Pricing: Very competitive rates, including pay-as-you-go options.

  • Ease of Use: Simple setup for adding a second clinical phone line to personal devices.

  • HIPAA Security: Strong encryption of SMS/MMS; meets HIPAA requirements.

  • Reviews: Appreciated for cost-effectiveness and ease of integrating secure messaging on smartphones.

4. OnPage

  • Pricing: Reasonably priced, especially for teams needing robust on-call management.

  • Ease of Use: Focuses on critical alerting with a straightforward messaging interface.

  • HIPAA Security: Encrypted messages in transit and at rest; persistent alert escalation ensures secure accountability.

  • Reviews: Recognized as a solid pager replacement, particularly valued by on-call medical staff.

5. DrFirst (Backline)

  • Pricing: Moderate-to-high but flexible tiers, especially appealing if e-prescribing integration is needed.

  • Ease of Use: Integrates seamlessly with DrFirst’s other tools, offering a clinical-friendly workflow.

  • HIPAA Security: Secure text/image sharing, e-consent, and audit trails for compliance.

  • Reviews: Well-received for medication history features and collaborative care communications.

6. Klara

  • Pricing: Typically mid-range with flexible plans for outpatient clinics.

  • Ease of Use: Simple UI for patient-provider messaging and shared inbox functionality.

  • HIPAA Security: Offers secure data encryption and patient engagement tools in a compliant environment.

  • Reviews: Popular for improving patient communication and reducing phone call volume in clinics.

7. OhMD

  • Pricing: Offers a free limited tier and cost-effective paid upgrades.

  • Ease of Use: Extremely user-friendly for both staff and patients, mimicking standard texting.

  • HIPAA Security: Provides encrypted messaging, telehealth, and e-signatures in line with HIPAA.

  • Reviews: Praised for simplicity and value, especially for smaller or newly established practices.

8. pMD

  • Pricing: Balanced costs, particularly valued by physician groups looking for charge capture + messaging.

  • Ease of Use: Straightforward interface integrating charge capture, telehealth, and secure texting.

  • HIPAA Security: Encrypted text and voice; auto-delete features bolster security.

  • Reviews: Popular among hospitalists for combining billing and communication tools into one platform.

9. Updox

  • Pricing: Mid-range with the option to add multiple communication modules.

  • Ease of Use: All-in-one platform unifying fax, text, email, and telehealth in a single inbox.

  • HIPAA Security: Role-based access, secure data handling, and thorough logging.

  • Reviews: Favored by practices wanting a single solution for patient communication and document exchange.

10. Cureatr

  • Pricing: Moderate cost, often chosen for care coordination and population health features.

  • Ease of Use: Designed for real-time care transitions, with straightforward patient and provider collaboration.

  • HIPAA Security: Strong encryption and auditing, focusing on secure data exchange during transitions.

  • Reviews: Well-regarded for helping manage patient admissions, discharges, and transfer notifications seamlessly.

11. Luma Health

  • Pricing: Slightly higher than some competitors, but includes extensive patient engagement functions.

  • Ease of Use: Smooth interface for automated reminders, scheduling, and secure messaging.

  • HIPAA Security: Ensures PHI protection with encryption and compliance measures.

  • Reviews: Highly rated for its polished patient communication workflows and robust reminder system.

12. Doximity

  • Pricing: Basic membership is free; enterprise features come at additional cost.

  • Ease of Use: Popular among physicians for convenient call masking (Dialer) and faxing.

  • HIPAA Security: Encrypted messaging and secure dialer meet HIPAA standards.

  • Reviews: Praised by physicians for simplifying communication while protecting personal phone numbers.

13. MDcom

  • Pricing: Mid-range, aiming to serve small-to-medium-sized practices.

  • Ease of Use: Straightforward platform for secure texting, voice messaging, and basic scheduling.

  • HIPAA Security: Compliant with encryption at rest/in transit and HITRUST certification.

  • Reviews: Users appreciate its easy deployment and combination of communication features.

14. SR Health (by Solutionreach)

  • Pricing: Mid-to-high, reflecting enterprise-level patient engagement features.

  • Ease of Use: Central dashboard simplifies automated reminders, recall messages, and surveys.

  • HIPAA Security: Protects PHI with secure messaging and audited access.

  • Reviews: Regarded as a comprehensive solution for automated patient outreach and feedback gathering.

15. Vocera

  • Pricing: Often higher, focused on hospitals and large health systems.

  • Ease of Use: Offers wearable badges and hands-free voice communication, though implementation can be more complex.

  • HIPAA Security: Provides enterprise-level security, including role-based access and secure hardware.

  • Reviews: Celebrated for streamlining clinical workflows in busy hospital environments, but best suited for larger organizations.

16. Halo Health (previously Doc Halo)

  • Pricing: Moderate-to-high, reflective of a comprehensive clinical communication suite.

  • Ease of Use: Team-based messaging and real-time presence features are straightforward to navigate.

  • HIPAA Security: Maintains compliance with robust encryption and controlled user access.

  • Reviews: Applauded for consolidating secure text, voice, and alerting in one platform.

17. Telmediq (by PerfectServe)

  • Pricing: Targeted toward mid-to-large healthcare organizations with enterprise-level budgets.

  • Ease of Use: A bit more complex but highly customizable to fit clinical workflows.

  • HIPAA Security: Advanced security with real-time alerts, encryption, and thorough auditing.

  • Reviews: Valued for its sophisticated on-call scheduling and strong EHR integration capabilities.

18. PerfectServe

  • Pricing: Typically on the higher side, reflecting enterprise clinical communication features.

  • Ease of Use: Known for advanced call routing and shift-based messaging, which may require more setup.

  • HIPAA Security: Multi-layer encryption and user authentication keep data protected.

  • Reviews: Considered a market leader for large systems that need comprehensive, automated provider routing.

19. Spok

  • Pricing: Higher cost, designed mainly for hospital enterprise communication.

  • Ease of Use: Replaces traditional paging systems with a secure messaging interface, but requires organizational rollout.

  • HIPAA Security: Offers encryption, detailed logging, and is built for mission-critical clinical use.

  • Reviews: Trusted by many large hospitals for its reliability in urgent communication workflows.

20. Imprivata Cortext

  • Pricing: Mid-to-high; integrates with Imprivata’s single sign-on solutions.

  • Ease of Use: Streamlined by Imprivata OneSign for quick logins, though advanced features can have a learning curve.

  • HIPAA Security: Encrypted messaging, full audit trails, and identity management.

  • Reviews: Liked for reducing login friction and improving secure collaboration among clinical teams.

21. Providertech

  • Pricing: Mid-range, scalable for larger providers focusing on population health.

  • Ease of Use: User-friendly dashboards for automated outreach and secure texting.

  • HIPAA Security: Protects PHI during two-way patient communication; meets HIPAA standards.

  • Reviews: Appreciated for data-driven campaigns and efficient patient engagement.

22. DocbookMD

  • Pricing: Moderate, fitting physician-to-physician secure communication needs.

  • Ease of Use: Simple for referrals and sending images (like X-rays) between clinicians.

  • HIPAA Security: Encrypted group text and image sharing ensure PHI protection.

  • Reviews: Popular for quick, secure messaging among doctor networks, especially for referrals.

23. Mi Secure Messages (by AMTELCO)

  • Pricing: Moderately high, geared toward hospital-based call centers and answering services.

  • Ease of Use: Straightforward messaging app optimized for critical alerts.

  • HIPAA Security: End-to-end encryption and robust archiving options.

  • Reviews: Appreciated for integrating well with existing answering services and on-call workflows.

24. Voalte (Hillrom)

  • Pricing: Higher-tier, reflecting enterprise-level voice, alert, and messaging integrations.

  • Ease of Use: Offers powerful communication features (voice-over-WiFi, alarm integration), though setup is more involved.

  • HIPAA Security: Meets strict hospital standards with advanced encryption and device management

  • Reviews: Renowned for unifying voice calls, alarms, and texts in fast-paced clinical settings.

25. VSee

  • Pricing: Mid-range; popular with telemedicine practices needing secure video and chat.

  • Ease of Use: Intuitive video conferencing interface with virtual waiting rooms.

  • HIPAA Security: Encrypted chat and video meet HIPAA/HITECH guidelines.

  • Reviews: Praised by telehealth-focused providers for reliability and ease of patient onboarding.

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How to Choose a HIPAA-Compliant Messaging Service

  • Security & Compliance: Ensure the vendor signs a Business Associate Agreement (BAA), uses data encryption (in transit and at rest), provides audit trails, and supports role-based access controls.

  • Pricing: Look for transparent pricing structures that fit your practice size. Some platforms offer scalable pay-as-you-go or free tiers for smaller clinics; others bundle multiple solutions (telehealth, fax, etc.).

  • Ease of Use: Choose a solution that staff can learn quickly and patients find accessible. A modern, intuitive interface reduces training time and helps boost patient engagement.

  • Integration: Consider whether the app integrates with your existing EHR or practice management system. Streamlined workflows save time and help maintain accurate patient records.

  • Features: Look at additional modules like telehealth, automated reminders, e-signatures, and on-call scheduling to meet your practice’s unique needs.

  • Customer Support: Responsive, knowledgeable support can ease onboarding and troubleshoot issues efficiently, preventing disruptions to patient care.

HIPAA-Compliant Fax Service

While secure phone communications are crucial, many healthcare organizations still rely on faxing for certain types of documentation. If you need to complement your digital communication channels with a secure fax solution, Fax.plus offers a HIPAA-compliant fax service. With encryption, secure storage, and a BAA, Fax.plus helps you handle sensitive patient information safely over fax.

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DISCLAIMER: The information on this site is for general information purposes only, and Fax.Plus cannot guarantee that all the information on this site is current or accurate. This is not intended to be legal advice and should not be a substitute for professional legal advice. For legal advice, consult a licensed attorney regarding your specific legal questions.

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