MassMutual: Fax Number for Group Life Insurance

What is MassMutual's fax number?

MassMutual confirms one fax, 413-226-4054, printed on 3 separate official group life insurance forms, routed through its LCM Document Management Hub.

Where to fax

• GVUL II Withdrawal Request (group life insurance policyholder): fax 413-226-4054. Source: MassMutual's own official GVUL II Withdrawal Request form.
• Transfer Request (group life insurance policyholder): fax 413-226-4054. Source: MassMutual's own official Transfer Request form.
• Certificate Change (group life insurance policyholder): fax 413-226-4054. Source: MassMutual's own official Certificate Change form.
• Retirement plan account questions (plan participant): not with MassMutual, the retirement business was sold to Empower. Source: MassMutual.

Fax number verified 2026-09-17.

Which route should I use?

1. Group life insurance withdrawal, transfer, or certificate change: fax 413-226-4054 with the specific form.
2. Retirement plan question or account access: go to Empower instead, MassMutual no longer handles retirement plans directly.
3. Confirm the form you're using is the current version linked from MassMutual's own site, all 3 forms cite the same fax.

Several other retirement and benefits administrators in our directory follow a similar pattern. Our directory also covers John Hancock's fax numbers, how to fax TIAA, and CalPERS' fax numbers, each with its own scope and confirmed sources.