How Kobrand Kept Fax Working After Moving to Microsoft Teams

Kobrand's move from a traditional PBX phone system to Microsoft Teams supported a more flexible way of working. Fax still needed a place in that change.

The company works with vendors around the world and government agencies that continue to send information by fax. With staff working from different locations, keeping fax available mattered alongside the new phone system.

A business connected to outside organizations

Kobrand is a wine and spirits importer with an international portfolio, as described in its company background. Its fax testimonial adds the operational detail that matters here: vendors around the world and government agencies still sent the company information through that channel.

That creates two sides to the communications decision. Staff can move to a new phone platform, while outside contacts continue using their established fax route. The remaining task is to keep those incoming and outgoing exchanges workable for the people who handle them.

A related working-location issue appears in FELCO North America's remote-team fax story: its team needed to manage fax while the machine remained in one physical place.

Keeping contact with vendors and agencies

Fax.Plus gave Kobrand a way to retain that communication channel. The benefit described in its testimonial is continuity with the organizations it works with, combined with greater flexibility over where staff work.

Our company has transitioned from traditional PBX to MS Teams. While this is a great way to make our company more flexible while working remote, it didn't handle our faxes.

We work with vendors all over the world and many government agencies who still send us information via fax. Fax.Plus allowed us to still maintain our ability to send and receive faxes while keeping our office staff locations flexible.

Work from home has become a part of everyday business and Fax.Plus follows us wherever we need to be.

Kobrand Corporation

Three parts of the transition to plan together

Kobrand's account points to three practical questions for another IT team: where existing contacts will send faxes, how authorized staff will reply, and how both tasks work when those staff are away from the office. Keeping all three in view helps connect a phone-system project to the document work it must continue to support.

These questions can be tested through one complete exchange using an ordinary test document. Have the intended staff receive it from an outside sender and return a response from their working location. That demonstrates the continuity a distributed team needs, alongside the new telephony platform.

Planning fax alongside a telephony change

For IT teams considering a similar move, an enterprise fax evaluation guide can help identify the numbers, access and workflows to include in the plan.

Teams evaluating an additional connection today can also explore current fax notifications in Teams. The Fax.Plus app provides incoming-fax alerts and delivery-status updates in configured channels or chats.

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