How Husco Found a Practical Way Beyond Traditional Faxing

Husco describes moving away from traditional faxing with Fax.Plus through two practical experiences: an easy, convenient setup and helpful support when issues arose.

Getting started with the new service

For Husco, getting started was a positive part of the change. The company describes the experience in straightforward terms:

Setting up Fax.plus was very easy and convenient to get off traditional faxing for Husco. The support always has been quick and helpful if we did have any issues.

Husco

Help remains part of the experience

Husco also highlights what happened when it needed assistance: support was quick and helpful. Getting started and receiving help afterward both shape its positive experience of moving beyond traditional faxing.

Make adoption part of the evaluation

For readers considering a similar change, Husco's experience points to a useful test: evaluate the work someone needs to complete, as well as the service's feature list. A routine fax task gives the people responsible for it a concrete way to assess whether the new process is understandable.

That might mean walking through preparing a document, sending it to an approved test recipient and finding the transmission result afterward. A reader's own walkthrough makes the evaluation concrete: the team can assess how the task fits its work.

FELCO's example of fax for a remote team puts a specific working constraint behind an evaluation: remote staff handling a channel tied to a machine in one place.

Know how to get help when it is needed

Support is easier to evaluate when a team knows what it would ask. If a fax task does not behave as expected, a useful request identifies the step, the observed result and the question that remains. An error message and the time of the attempt can make the issue more concrete than saying that fax is not working.

Husco's praise concerns the help it received in its own experience. Another organization's evaluation can consider where guidance is available, who on the team will raise questions and what information they need to describe an issue clearly.

For teams considering their own next step, setup and ongoing assistance belong in the same evaluation. Exploring options for replacing a physical fax workflow can help identify an approach that fits the task. For a broader evaluation, the requirements for an enterprise fax service bring access, administration and ongoing operation into view.

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