How FELCO North America Moved Beyond a Single Office Fax Machine

FELCO North America serves farmers across the United States through a rural dealer network. Fax remained part of that business even as email became an everyday way to communicate.

Its team worked remotely, but the fax machine stayed in one physical location. Digitizing fax gave the team a way to keep that channel available while modernizing its administration.

Two requirements behind the change

FELCO North America's situation combined an external business requirement with an internal working constraint. Its rural dealer network still used fax. The people managing that channel were working remotely, while the machine remained in one location.

Preserving the fax option addressed the first requirement. Digitizing its administration addressed the second. Together, those choices let the company modernize the way its team handled fax while continuing to accommodate the communication method used in its business network.

Moving fax beyond one location

As a tool manufacture supporting farmers across the USA with a rural dealer network we were dealing with a business that still leaned on fax while the world worked via email. Managing a remote team, made it challenging to manage a fax machine that is in one physical location. Alohi Fax allowed us to digitize our fax system to maintain the option while modernizing the admin.

FELCO North America

For another perspective on moving away from traditional fax, Husco's setup and support experience focuses on getting started and receiving help when needed.

Make the document exchange work for a distributed team

For another business facing the same constraint, the useful evaluation follows the document through the people who handle it. A successful outgoing test is one part of that picture. Receiving a reply, finding it from the intended working location and making it accessible to the authorized colleague providing cover complete the exchange.

A practical demonstration can use a non-sensitive test document and the accounts staff will actually use. The question is simple: can the team continue the conversation when the usual person is elsewhere? That keeps the evaluation focused on the physical-location problem described by FELCO North America.

Modernizing around existing business relationships

A partner-facing channel can remain familiar while the work behind it changes. A business contact who sends fax can keep using that route, while an online receiving service makes the document available through the recipient's account. For a team moving away from a shared machine, that is the connection between digital administration and continuity with existing contacts.

For other teams facing the same physical-location constraint, there are ways to fax beyond the office machine. Start with the sending and receiving tasks the team needs to carry out, then choose a method that fits its working locations.

Kobrand's experience of fax after a Teams migration illustrates a different trigger for the continuity question: keeping fax available when internal communications change.

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