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How can I organize a hierarchical structure for my users? (Business & Enterprise)

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How can I organize a hierarchical structure for my users? (Business & Enterprise)

There are 3 different roles in the Business or Enterprise account:

  • Administrator
  • Manager
  • User

Administrators are in charge of the whole account and can manage all users and numbers. However, they are not included in the company hierarchy.

Corporate managers can have some other users under their responsibility. Not only can they send and receive faxes with their assigned number, but they can also have access to their users’ faxes and view their sent and received faxes.

To define new managers, assign them new users and customize the hierarchical structure in your account, follow these steps:

  1. Login to your Business or Enterprise account
  2. Go to the Users section and click on the Edit button on the top right side of the Hierarchy box.
  3. To set different roles and move the users in the hierarchy, click on the arrow next to each user and move it to the desired level. Up to 3 levels is allowed in the hierarchy.
  4. Once you are done editing the hierarchy, click on the Save button in the top right of the box.

Important Note: All users that have users under their responsibility are considered as Manager, and can access the faxes of their users.

for example, in the picture below manager1 can access the faxes of user1 and user2. And user 1 can access the faxes of user 2. But manager1 can't access the faxes of user3 and user4.

Likewise, manager2 can access the faxes of user3 and user4, but user3 and user4 can't access the faxes of each other.