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How can I enable/disable two-factor authentication?

Two-factor authentication (2FA) is available for all FAX.PLUS users regardless of their plans and adds an extra layer of security for your account.

Before you can set up 2FA on your account, you’ll need to download and install an authentication app on your device. FAX.PLUS 2FA can be used with most Time-Based, One-Time Password (TOTP) applications. Here are a few options to get you started:

To enable and set up 2-step authentication:

  1. Login to your FAX.PLUS account and go to the Security tab under the Profile section.
  2. In the Sign-In box, click on the Activate button next to the Two-Factor Authentication item.
  3. Scan the QR code with your authenticator application (or alternatively enter the given key instead) and enter the 6-digit code you see in the authenticator app on the FAX.PLUS app.
  4. Two-factor authentication (2FA) is now enabled for your FAX.PLUS account and you need to enter a verification code and your password each time you sign in.

Once you activate 2FA you will be provided with 10 backup codes. if you lose access to your authentication device, you can use one of these backup codes to login to your account. Each code may be used only once.

To disable two-factor authentication:

  1. Login to your FAX.PLUS account and go to the Security tab under the Profile section.
  2. In the Sign-in box, click on the Deactivate button next to the Two-Factor Authentication item.
  3. Enter the verification code and 2FA will be deactivated.

If you have lost your 2FA backup codes and don’t have access to your authentication app, please contact us to retrieve access to your account.

See also: How to enforce 2FA for all members on Enterprise plans?

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