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How can I enable/disable two-factor authentication?

Two-factor authentication (2FA) is available for all FAX.PLUS users regardless of their plans and adds an extra layer of security for your account.

Before you can set up 2FA on your account, you’ll need to download and install an authentication app on your device. FAX.PLUS 2FA can be used with most Time-Based, One-Time Password (TOTP) applications. Here are a few options to get you started:

To enable and set up 2-step authentication:

  1. Login to your FAX.PLUS account and go to the General tab under the Profile section.
  2. Find the Security box at the bottom of the page.
  3. Click on the Activate button next to the Two-Factor Authentication item.
  4. Scan the QR code with your authenticator application and enter the 6-digit code you see in the app. (Alternatively, you can enter the given key instead).
  5. Two-factor authentication (2FA) is now enabled for your FAX.PLUS account and you need to enter a verification code and your password each time you sign in.

Once you activate 2FA you will be provided with 10 backup codes. if you lose access to your authentication device, you can use one of these backup codes to login to your account. Each code may be used only once.

To disable two-factor authentication:

  1. Login to your FAX.PLUS account and go to the General tab under the Profile section.
  2. In the Security box, click on the Deactivate button next to the Two-Factor Authentication item.
  3. Enter the verification code and 2FA will be deactivated.

 

Updated on July 31, 2019

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