The Standard: Disability Claim Fax Numbers by Form

What is The Standard’s disability claim fax number?

The Standard does not provide one fax destination for every disability claim. The policy issuer, employer’s packet and stage of the absence or claim process all matter. Start with the return instructions on the form supplied for your claim. The numbers below are verified examples and process-specific routes, not interchangeable alternatives.

Fax routes and their limits

• Group disability packet example, SI 2047 for City of Long Beach: 800-378-6053 appears on the employer and employee/physician forms in the official packet. It is an employer-specific packet, so use it only if it applies to your coverage.
• Long-term disability packet example, SI 3379 for PEBC: 971-321-8400 appears in the official long-term disability packet. Do not substitute this packet or fax for a different employer’s instructions.
• Forms requested after reporting an absence or filing a short-term disability claim: The Standard’s absence and disability FAQ lists 866-751-5174 outside New York and 866-752-4037 in New York. Follow the due date and return instructions in the letter sent for your case.
• Former Anthem Life policy example: The Standard’s VACORP short-term disability instructions, SI 24704, list 1-800-850-0017 and AL-Claims@standard.com. The document identifies group policy AL00006723. Verify your own policy’s instructions before using this route.

Sources checked November 9, 2026. A number printed on an official employer-specific packet does not make it suitable for every policyholder.

Identify the policy issuer before you submit

The Standard’s workplace-benefit claims page separates policies issued by Standard Insurance Company or The Standard Life Insurance Company of New York from former Anthem Life policies. It directs former Anthem Life Insurance Company, Anthem Life & Disability Insurance Company and Greater Georgia Life Insurance Company policyholders to a separate Claims Service Center.

The same page provides separate instructions for California Teachers Association coverage, New York statutory disability benefits and New York Paid Family Leave. Do not assume that an absence-process fax above is the return fax for one of those statutory claim packets.

Individual disability claims use a different packet

The individual disability claim packet, SI 1648, and the New York packet, SNY 1648, both list 971-321-5609 in the individual disability claims contact block. Use the packet for the insurer named on your policy and check its current return instructions. The group and absence fax numbers above are not substitutes.

These packets include the insured’s statement, authorizations and attending physician’s statement. Complete the required fields and signatures. Both packets direct the physician to mail the completed physician’s form directly to the insurer, so do not assume every section should be faxed together.

Prepare and confirm your fax

1. Get the current packet from The Standard or your benefits administrator. Match the policyholder/employer and policy number before filling it in.
2. Check who completes and returns each section. A physician or employer may have a separate submission step.
3. Include only requested supporting records and authorizations. Check signatures, page legibility and the reference number.
4. Confirm the return fax on the form or letter, send the packet, and keep the exact submitted copy and transmission report.
5. Check through the claims service that the documents reached the correct file. Successful fax transmission does not establish approval or completion of the claim.

Our insurance claim document checklist covers packet order, cover pages and checking a completed PDF before faxing.

Related insurance fax routes

For separate claims with other benefits insurers, the Unum fax guide and Aflac individual and Group claim guide explain their own routing differences. Do not reuse another insurer’s fax or claim form.