Verizon Copper Network Retirement

Verizon is retiring its copper phone lines since 2024, first targeting dozens of areas in New York and Massachusetts. By 2026–27, Verizon plans to shift all viable customers to fiber, affecting over 5 million lines. Users reliant on POTS, DSL, and analog fax lines must migrate to fiber, fixed-wireless (Internet Air), or online fax services like Fax.Plus, ensuring service without dependence on copper lines.

Timeline & Geographic Scope

  • Phase 1 (2024–2025)  Initial Retirements:  Initial retirements started in New York, including Selden, Shoreham, and Syracuse, as well as parts of Massachusetts, like South Boston and Fitchburg.

  • Phase 2 (2025–2026) Expansion: Verizon aims for 8 million fiber customers by 2025, continuing to shut down copper networks in more locations across the U.S.

  • Switch Decommission Milestones: As of now, Verizon has successfully decommissioned 63 central offices (COs), with many more scheduled in the coming years. Businesses can track monthly Verizon updates and Central Office codes (CLLI) on Verizon's official disclosure site.

Impact on Legacy Devices

Loss of Dial Tone and Fax Failures

Copper line removal means analog fax machines won't work as the traditional dial tone disappears. Fax machines relying on older protocols (T.30) will experience handshake failures, causing critical business communication disruptions.

Battery Backup Needed for Phone-Advanced Adapter

Customers using fiber with analog adapters (ONTs) will need backup power (UPS) systems. Without these, power outages mean faxing stops completely.

VoIP Gateways and Distortions

Using fax over SIP or VoIP services can introduce problems like signal loss or jitter, making faxes unreliable. For instance, medical offices sending patient records may find critical information corrupted or lost when using traditional VoIP services.

Cloud Faxing Alternative, Meet Fax.Plus

Traditional fax machines rely on analog signals (T.30 protocol) over copper. Once copper is retired, analog dial tones disappear, causing fax transmission failures, especially during power outages.

  • Number Portability: Easily keep your existing fax number without interruptions.

  • Flexible Plans: Choose from various plans tailored to fit your incoming and outgoing fax needs.

  • Cloud-Based Convenience: Access your faxes anytime, anywhere, without additional hardware or complicated setups.

  • Strong Security: All your documents are protected with advanced security and privacy features.

  • Ease of Use: Fax from computer, smartphones or email. Easy integration with existing workflows.

Choose Fax.Plus and gain a future-proof, hassle-free faxing solution that enhances efficiency and reduces overall operational costs.

Migrate your fax service from Verizon to Fax.Plus.

Follow these simple steps to migrate smoothly from Verizon to Fax.Plus:

1
Locate your unique migration code provided by Tiscali.
2
Submit your porting request by completing the Porting Request Form .
3
Our team will promptly evaluate the portability of your number and respond within one business day.


Typically, the whole process takes just 1-2 business days, ensuring zero downtime. You can continue to send and receive faxes immediately after completion.

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