There are different reasons why you may get this error when adding credit or buying a plan:
- Some debit cards require a PIN to be entered. In this case, you will need to use another card to make the purchase.
- Some cards have restrictions on cross-border usage. If the card was issued in a country (the origin field when you view the details of the payment) other than where the business is located, this might be the problem. In this case, contact your bank to see if they have imposed this restriction.
- Some cards (often corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare.
If you think that your card might only be available for certain business categories, and it should work for this purchase, please get in touch with us.