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I can’t receive faxes; what are some common issues and how to avoid them?

You can receive faxes on your dedicated fax number from any fax machines or online fax service. The FAX.PLUS fax number is always on fax reception and awaiting to receive faxes even if you have no internet connection.

If you can’t receive faxes, below are some troubleshooting tips for the most common fax reception problems:

  1. Make sure your paid plan is active and you have enough remaining pages to receive new incoming faxes (In this scenario, the sender might hear a busy signal).
  2. Make sure the party sending the fax is sending to the correct fax number.
  3. Make sure the sender is dialing the country code with a plus and local area code before the fax number. For example +16692001010.
  4. Make sure the number you are expecting to receive a fax to has already been assigned to you by the Admin (for users of Business and Enterprise plans).
Updated on September 3, 2020

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