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Can I send my fax in color? Why are my faxes being sent black and white?

In general, yes. You can send color faxes with high-quality if you are trying to transmit between two color fax machines from the same manufacturer.

Can I send a color fax to another FAX.PLUS user?

Yes, you can. As a FAX.PLUS user, if you are sending a fax to another FAX.PLUS user, your fax will be transmitted in color with the highest possible quality.

Can I send a color fax to fax numbers not utilizing FAX.PLUS?

No, it’s not possible. The reason is that, while there is a standard called ITU-T30e (formally ITU-T Recommendation T.30) for faxing in color; unfortunately, it is not widely supported, so many of the color fax machines can only fax in color to machines from the same manufacturer. That is why nearly all fax machines are still transmitting fax in black and white.

Can I transmit PHI documents in color?

Yes, you can. If you are trying to send sensitive data and the colors of the documents matter to you, you can use the FAX.PLUS HIPAA compliant solution. To send PHI documents in color with high-resolution, you just need to make sure the recipient is also using FAX.PLUS as their online faxing service.

Updated on September 9, 2020

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