Billing

  • What happens once I use all my send/receive credit in one month?

You need to purchase extra credits.

  • Will I be charged for failed sent faxes?

For each outbound transmission, the number of pages sent is calculated based on the greater of the actual number of pages or the number of full and partial 60-second increments of transmission or connection time, whether or not the transmission occurs or is completed (such as instances when someone answers the call or transmission is interrupted before completion). However, if no one answers the call no page will be charged.

  • If my monthly free pages are all used up, do I have to wait ’till the end of the month to be able to send/receive faxes?

No. You can just buy extra credits.

  • Will my free pages of one month be transferred to the next?

No. Unused inbound or outbound Services credits are valid in the month issued and expire at the conclusion of each applicable one month period.

  • Is the extra credit purchased transferable to the next month or does it expire at the conclusion of each applicable one month period?

Extra credit purchased does not expire at the end of the month. It will remain with you during the entire time you hold your FAX.PLUS account.

  • Why am I sometimes charged more than one page for a one page fax?

Most fax pages take less than 60 seconds to transmit. However, for each outbound transmission, the number of pages sent is calculated based on the greater of the actual number of pages or the number of full and partial 60-second increments of transmission or connection time, whether or not the transmission occurs or is completed (such as instances when someone answers the call or transmission is interrupted before completion).

For example, a one page fax with a transmission duration of 30 seconds is recognized as one page and a one page fax with a transmission duration of one minute and six seconds is recognized as two pages.

Also, the rates (number of pages calculated) varies depending on your destination. You can see the detailed cost for each destination in the pricing page.

>> Other questions regarding your billing? Please contact us !

Updated on July 11, 2018

Was this article helpful?

Related Articles